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Jun 22, 2026

Why "best customer" is quietly killing your AI efforts...

And what you can do about it

CX leaders... are you collecting customer journey data yet again?

Oct 5, 2025

If You Want Results From Data, Don't Be Like This...

Sep 2, 2025

Illusion of control

Oct 3, 2025

Are you getting charged $150 by your AI tool to eventually deliver $20 worth of value?

Are you getting charged $150 by your AI tool to eventually deliver $20 worth of value?

Dec 4, 2025

AI automation in RevOps just replaced work with more cost and more work...

AI automation in RevOps just replaced work with more cost and more work...

Nov 9, 2025

AI Just Can't Do That Kind of Work.

AI Just Can't Do That Kind of Work.

Nov 2, 2025

Claude Can't Fix 36,000 Rows of Bad Data — But You Know What Can?

Claude Can't Fix 36,000 Rows of Bad Data — But You Know What Can?

Nov 1, 2025

RevOps, CXOps what you don't know might be the red pill.

Oct 31, 2025

Because your RevOps team doesn’t need more tools.

Oct 29, 2025

Even when you think your data is connected, it's probably not really

Oct 27, 2025

If you do this... you might want to think about how your are setting the table for churn.

Oct 23, 2025

If you can't see tomorrow's customer data system, you might be doing it wrong...

Oct 22, 2025

Why outdated customer data can cause disruptions you didn't want to happen.

Oct 18, 2025

If your churn is "complicated", maybe you need this...

Oct 14, 2025

RIDL me this... when was the last time you talked to ALL the people you are working for?

Oct 13, 2025

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