Gary V says document what you are doing.

And I have to admit that I didn’t get it when I heard that the first time.

“I’m just supposed to post about what we do everyday?“ I thought.

Um yeah. That’s the idea.

If you are actually doing something and not looking for what to do, it will work.

And how do you do that?

Well start with actually doing something.

What are we doing?

Building Agentic AI.

Not building n8n agents.

Not using make, zapier, or some other automation tool to do this.

Not build ChatGPT’s agent builder.

Those are all fine tools and if you love them more power to you.

None of those things is built for what we want to do and we know that because we’ve been working on our stuff for 6 years now (in various forms).

What are we building?

Customer Outcome Agentic AI.

Customer Journey Agentic AI.

Customer Journey Mapping Agentic AI.

And that gets us…

CX Analyst AI Agents

RevOps Specialist AI Agents.

BI Analyst AI Agents

The math research is deep at this point.

The data sources are rich and varied.

We had to build Agentic AI Data Pipeline tools to get this done.

We had to build Agentic AI Persona/ICP mapping tools to get this done.

We had to build Agentic AI 3M (message, market, media) analysis to get this done.

Agentic AI touchpoint analysis.

Agentic AI Customer Journey mapping and maps.

All of which leads to the top of our Agentic AI Customer Data Tooling…

Agentic AI Customer Outcome Mapping.

So the Ops Underground is pulling back the curtain and letting everyone in on what we are doing.

We’re sharing

How we think.

What we’re up to.

And

What we find along the way.

We know it helps us.

So we’re certain it will help you.